Refund & Cancellation Policy
This policy explains how to cancel a StickyPaper subscription and how to request a refund. It forms part of our Terms & Conditions.
14-day trial
New accounts can use all subscription features for 14 days. No payment is taken during the trial.
The trial does not automatically convert to a paid subscription. When the trial ends, you can choose whether to subscribe. If you do not subscribe, you will not be able to use the Service until you do.
How to cancel a subscription
You can cancel in either of these ways:
- In StickyPaper, go to Settings as a parent and press Cancel in the Subscription section.
- Email info@stickypaper.co.za and ask us to cancel it.
You can cancel at any time and there is no cancellation fee. We will confirm your cancellation by email or in the Service.
Cancellation stops future renewal payments. Unless applicable law requires otherwise, you can continue using paid features until the end of the period you have already paid for. Cancelling does not by itself refund a payment already made.
Refunds
- Cooling-off period (first payment): you can cancel within 7 days of your first subscription payment and receive a full refund, without giving a reason. This applies to your first monthly or annual payment, and is in line with section 44 of the Electronic Communications and Transactions Act.
- Renewal payment: if you are charged for a renewal you did not intend, contact us within 7 days of the charge. If you have not used the Service during the renewed period, we will refund that renewal payment.
- Incorrect charge: if you were charged incorrectly, such as being charged twice, contact us so we can correct the charge or refund the amount.
- Significant service fault: if a fault on our side prevents you from using the Service for a significant period, contact us. We will work to fix the issue and will refund the affected period where appropriate.
Apart from the cooling-off period, these refund offers are our own policy. Nothing in this policy limits any refund, cancellation or other right you may have under applicable law, including the Consumer Protection Act, 68 of 2008.
How to request a refund
Email info@stickypaper.co.za from the address registered to your account. Include the date and amount of the payment and, if available, the PayFast transaction reference.
We aim to reply within 2 business days. Approved refunds are returned through PayFast to the original payment method, and always within 30 days of cancellation. It usually takes 7 to 10 business days for the refund to appear, depending on PayFast and your bank.
Contact
StickyPaper is operated by Mariëtte van Niekerk, an individual trading as StickyPaper.
Email: info@stickypaper.co.za
Website: app.stickypaper.co.za
Our full contact and legal-notice details are in section 15 of our Terms & Conditions.